At Tritact®, we are committed to delivering high-quality services and resolving complaints fairly, promptly, and professionally.
Please submit your complaint by email to complaints@tritact.co.uk. Please include your name, contact details, details of the complaint, and any supporting information.
We will acknowledge receipt of your complaint within 2 working days and provide a reference number for future correspondence.
Your complaint will be reviewed and investigated by management. We may contact you for additional information if required.
We aim to provide a full written response within 10 working days. If additional time is required, we will keep you informed of progress and provide an updated timescale.
Where a complaint is upheld, appropriate corrective action will be taken to resolve the issue and prevent recurrence.
If you are not satisfied with our response, you may request a review by a Director by replying to the complaint email and quoting your complaint reference number.
All complaints are recorded, monitored, and reviewed as part of our continual improvement process.